FAQs
1. Are Seenology Cosmetics products safe and registered?
Yes, all our products are safe and proudly manufactured in the Kingdom of Saudi Arabia according to the highest international quality standards. They are also registered and certified by the relevant authorities. At Seenology Cosmetics, we voluntarily comply with the strict standards of California’s Proposition 65 (Prop 65). This means we carefully select our raw materials to ensure they are free from over 900 chemicals known to cause health risks, guaranteeing you the highest levels of purity and global quality.
Yes, all our products are safe and proudly manufactured in the Kingdom of Saudi Arabia according to the highest international quality standards. They are also registered and certified by the relevant authorities. At Seenology Cosmetics, we voluntarily comply with the strict standards of California’s Proposition 65 (Prop 65). This means we carefully select our raw materials to ensure they are free from over 900 chemicals known to cause health risks, guaranteeing you the highest levels of purity and global quality.
2. How do I know which product is right for me?
We provide detailed information in the deion of each product. Additionally, you can contact us via WhatsApp for a free consultation to help you choose the best fit for your needs.
We provide detailed information in the deion of each product. Additionally, you can contact us via WhatsApp for a free consultation to help you choose the best fit for your needs.
3. How long does delivery take?
- Within Riyadh: Within 3 business days.
- Other Regions: Between 2 to 10 business days via our approved shipping partners.
4. Are there delivery fees?
We offer Free Delivery for orders exceeding 400 SAR within Riyadh only. For all other orders, shipping options and applicable fees will be displayed at the checkout page.
We offer Free Delivery for orders exceeding 400 SAR within Riyadh only. For all other orders, shipping options and applicable fees will be displayed at the checkout page.
5. What is the Exchange and Return Policy?
Due to the nature of cosmetic products and to ensure public health and safety, products cannot be returned or exchanged except in the following cases:
Due to the nature of cosmetic products and to ensure public health and safety, products cannot be returned or exchanged except in the following cases:
- Receiving a damaged or broken product.
- Receiving a wrong item that differs from your order.
(Please contact us within 48 hours of receiving your order to process these cases).
6. How can I track my order?
Once your order has been shipped, you will receive an SMS or an email containing a direct tracking link to follow your shipment's progress.
Once your order has been shipped, you will receive an SMS or an email containing a direct tracking link to follow your shipment's progress.
7. Is Cash on Delivery (COD) available?
No, we do not offer Cash on Delivery. We provide secure, prepaid payment options via Mada, Visa, MasterCard, and MIS Pay.
No, we do not offer Cash on Delivery. We provide secure, prepaid payment options via Mada, Visa, MasterCard, and MIS Pay.
Still have questions? We’re here to help!
Your beauty and satisfaction are our top priorities. If you didn’t find the answer you were looking for, feel free to reach out to us via WhatsApp or email. We’d love to hear from you!
Your beauty and satisfaction are our top priorities. If you didn’t find the answer you were looking for, feel free to reach out to us via WhatsApp or email. We’d love to hear from you!